Privacy Policy

This Privacy Policy (this “Policy”) applies to the products and services of Decision Science Research Corporation (“DecisionLayer”), including DecisionLayer Arbitration and the Simulator, each as defined in the DecisionLayer Terms of Service at https://decisionlayer.ai/terms (the “Terms”). This Privacy Policy is subject to the Terms, and all capitalized terms not otherwise defined herein have the meanings given to them in the Terms.

As used in this Policy, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household.

Our mission to provide fair, efficient, and AI-powered arbitration services is rooted in the importance we place on establishing trust with our clients, users, and the legal community globally. We commit to communicating transparently, providing security, and protecting the privacy of data on our systems.

We keep your Personal Information personal and private. We will only share or otherwise disclose your Personal Information as necessary to provide our Services or as otherwise described in this Policy, except in cases where we first provide you with notice and the opportunity to consent.

1. POLICY APPLICATION

This Policy applies to DecisionLayer’s collection, use, and disclosure of the Personal Information of the following categories of data subjects:

• Website Visitors: Those who visit our Sites, including those who may opt to provide an email address or other contact information to receive communications from DecisionLayer, fill out a survey, or provide feedback.
• Clients: Individuals or entities who enter into an arbitration agreement with DecisionLayer and to whom DecisionLayer provides arbitration Services pursuant to such agreement.
• Case Participants: Those who participate in arbitration proceedings, including claimants, respondents, witnesses, and legal representatives.

DecisionLayer’s Sites and Services are not intended for, nor designed to attract, individuals under the age of eighteen. DecisionLayer does not knowingly collect or share Personal Information from any person under the age of eighteen.

2. UNITED STATES ONLY

Our Sites and Services are intended solely for use by residents of the United States. We do not direct our Services to, nor do we knowingly solicit or collect Personal Information from, residents of the European Union, the European Economic Area, the United Kingdom, or any other jurisdiction outside the United States. If you access our Sites or Services from outside the United States, you do so at your own initiative and are solely responsible for compliance with local laws. By using our Sites or Services, you consent to the collection, processing, transfer, and storage of your Personal Information within the United States, where data protection laws may differ from those in your jurisdiction.

3. PERSONAL INFORMATION WE COLLECT

Website Visitors

• Contact Information: Personal Information such as your name, email address, phone number, and mailing address when you submit web forms or request information about our Services.
• Log Files: When you visit our Sites, we automatically collect certain technical information, which may include Personal Information such as your IP address, as well as non-Personal Information such as browser type, pages visited, timestamps and device information.
• Cookies and Tracking Technologies: We use cookies and similar technologies to improve website functionality and user experience. These may collect Personal Information such as device identifiers and browsing behavior that can be linked to you, as well as non-personal aggregated usage data. You can control cookies through your browser settings; however, disabling cookies may limit your ability to use certain features of our Sites.

Clients and Case Participants

• Account Information: Personal Information such as your name, email address, phone number, organization name, and account preferences necessary to provide arbitration Services.
• Case Data: Documents, evidence, correspondence, and other materials submitted during arbitration proceedings, which may contain Personal Information about case participants and other individuals.
• Payment Information: Personal Information such as billing name, billing address, and partial payment card information for paid Services (we do not store full credit card numbers).
• Communication Records: Records of communications related to arbitration cases and service delivery, which may contain Personal Information such as names, contact details, and the content of messages.
• Simulator Data: Information submitted in connection with the use of the Simulator, including simulated dispute scenarios, inputs, and analytics data, which may contain Personal Information if you choose to include it in your submissions.

4. HOW WE USE PERSONAL INFORMATION

DecisionLayer processes Personal Information in a way that is compatible with and relevant to the purpose for which it was collected. We may use your Personal Information to:

• Provide, operate, maintain, and improve our arbitration services and dispute simulation tools.
• Process arbitration cases and facilitate dispute resolution.
• Communicate with case participants and provide case updates.
• Process payments and send billing information.
• Comply with legal obligations and maintain case records as required by law.
• Send service-related communications and important notices.
• Improve our products and services, develop new products and services, and improve AI arbitration algorithms and decision-making processes (using aggregated and anonymized data that does not identify you).
• Publish reports, research, and other content about our products and services, arbitration trends, dispute resolution, and related topics (using aggregated and anonymized data that does not identify you).
• With your consent, publish endorsements, case studies, analyses, and reports that identify you.

5. LEGAL BASES FOR PROCESSING

The legal bases for our processing of Personal Information include: (a) performance of our contractual obligations to provide the Services; (b) our legitimate interests in operating an arbitration platform, maintaining the integrity of arbitration proceedings, and improving our Services; and (c) compliance with legal obligations applicable to arbitration providers.

With respect to Personal Information in User Materials (as defined in the Terms), DecisionLayer processes such materials pursuant to all of the foregoing legal bases. The confidentiality treatment of User Materials is as set forth in the Terms.

6. SHARING OF PERSONAL INFORMATION

We may share your Personal Information in the following circumstances:

• Case Participants: Relevant Personal Information is shared between parties involved in arbitration proceedings as necessary for the arbitration process.
• Service Providers: With trusted third-party service providers who assist in delivering our Services (subject to confidentiality agreements).
• Legal Requirements: When required by law, court order, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets.
• Consent: When you provide explicit consent for sharing.

7. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect your Personal Information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments. All arbitration case data containing Personal Information is encrypted both in transit and at rest. However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially reasonable means to protect your Personal Information, we cannot guarantee its absolute security. You acknowledge that you provide your Personal Information at your own risk.

8. DO NOT TRACK SIGNALS

Some browsers have a “Do Not Track” feature that signals to websites that you do not want your online activity tracked. Our Sites do not currently respond to Do Not Track signals. However, you can manage your cookie preferences through your browser settings as described above.

9. CALIFORNIA SHINE THE LIGHT

Under California Civil Code Section 1798.83, California residents who have an established business relationship with us may request information about whether we have disclosed Personal Information to third parties for their direct marketing purposes. We do not disclose Personal Information to third parties for their direct marketing purposes.

10. THIRD-PARTY LINKS

Our Sites and Services may contain links to third-party websites or services. This Privacy Policy does not apply to any third-party websites or services. We are not responsible for the privacy practices or content of any third parties, and we encourage you to review the privacy policies of any third-party websites you visit.

11. RETENTION OF PERSONAL INFORMATION

We retain Personal Information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Arbitration case records may be retained for extended periods as required by applicable laws and regulations governing arbitration proceedings. With respect to User Materials, DecisionLayer will retain such materials for as long as any legal basis for processing or retention applies, including contractual obligations, legitimate interests in maintaining the integrity of arbitration records, and compliance with legal and regulatory requirements applicable to arbitration providers. Accordingly, requests to delete User Materials may be denied where retention is required or permitted under any applicable legal basis.

12. YOUR RIGHTS

Depending on your location, you may have certain rights regarding your Personal Information, including:

• Right to access your Personal Information.
• Right to correct inaccurate Personal Information.
• Right to delete your Personal Information (subject to legal retention requirements and the User Materials retention provisions set forth in Section 11).
• Right to restrict or object to processing.
• Right to data portability.

To exercise these rights, please contact us at privacy@decisionlayer.ai.

13. CONTACT US

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

14. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will provide prior notice of any material changes as set forth in the Terms. Your continued use of our Services after any changes indicates your acceptance of the updated Policy.